{"xsrfToken":"1ca8f2b670b653ae8ab293ea6b92732665999e8e_lout","branding":{"id":"3","key":"jc","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#677f9e","headerLinkHoverBGColor":"#677f9e","headerBadgeColor":"#677f9e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09dc23f3-1726-4f70-9459-5f4b08635aa9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YmQ0NzViNC1kYjljLTRhNWItOGE2MC02YTU1ZjMxOWMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5ZGMyM2YzLTE3MjYtNGY3MC05NDU5LTVmNGIwODYzNWFhOSI6WyJyZWFkIl19LCJleHAiOjE3NjQ5OTIyODUsIm5iZiI6MTc2NDk5MTY4NX0.DirM79F1-BU4WS6A4K9FIapAsgNnv4fz44_nifU-Vl4&client=8bd475b4-db9c-4a5b-8a60-6a55f319c3c9&mode=fit","logoId":"09dc23f3-1726-4f70-9459-5f4b08635aa9","isLogoAvailable":true,"helpCenterTitle":"Welcome to Travvia tech support portal","sharedPortalName":"Travvia Technology Team","userInitialAnnouncementMessageWiki":"<p>Looking for copy change? Website content changes? Please visit the <a href=\"https://form.asana.com/?k=2HlG5Ill78vhJZuZ3VntHg&amp;d=354036702417997\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">JUCY &amp; STAR site content update form</a></p>\n<p>More Marketing / Design jobs? please visit <a href=\"https://jucygroup.sharepoint.com/sites/JUCYMarketing/SitePages/Submitting-a-marketing-brief.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Marketing &amp; Design Request</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Travvia tech support portal","sharedPortalName":"Travvia Technology Team","announcementMessage":"Looking for copy change? Website content changes? Please visit the [JUCY & STAR site content update form|https://form.asana.com/?k=2HlG5Ill78vhJZuZ3VntHg&d=354036702417997]\n\nMore Marketing / Design jobs? please visit [Marketing & Design Request|https://jucygroup.sharepoint.com/sites/JUCYMarketing/SitePages/Submitting-a-marketing-brief.aspx]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7d9cc0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ee7df7f4-a4cf-4089-b662-d0b94e32b251/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YmQ0NzViNC1kYjljLTRhNWItOGE2MC02YTU1ZjMxOWMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlN2RmN2Y0LWE0Y2YtNDA4OS1iNjYyLWQwYjk0ZTMyYjI1MSI6WyJyZWFkIl19LCJleHAiOjE3NjQ5OTIyODUsIm5iZiI6MTc2NDk5MTY4NX0.iSRmhRXuVYPgJissbrTLw8lJjIhrCphqdRo6cA_c-bc&client=8bd475b4-db9c-4a5b-8a60-6a55f319c3c9&height=300&mode=fit","bannerMediaApiFileId":"ee7df7f4-a4cf-4089-b662-d0b94e32b251","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"jc","projectId":10026,"serviceDeskId":3,"name":"Support","description":"<p>Welcome! This is the Travvia Developer Service Desk.<br> Requests raised here are continuously monitored by Technology Team.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"59","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"<p>Internal web application (StarRV / JUCY), agent and CMS issues/concern lodge here!</p>","icon":10476,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[19],"key":""},{"id":"60","name":"New Feature (IDEA)","descriptionHtml":"","callToAction":"New Feature (IDEA)","introHtml":"<p>Let's get that IDEA rolling, let us know here!</p>","icon":10502,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[19],"key":""},{"id":"70","name":"Request Access - Internal Tools","descriptionHtml":"","callToAction":"Request Access - Internal Tools","introHtml":"<p>If you need access to our internal platforms or would like to request a new system/platform, request here!</p>","icon":10504,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[19],"key":""},{"id":"107","name":"Travvia request","descriptionHtml":"","callToAction":"Travvia request","introHtml":"<p>Having issues with the jucyworld.com to travviagroup.com domain change, group email migration, or need a logo update? Submit your request here. For logo changes, attach a screenshot and a link to the relevant page.</p>","icon":10604,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[19],"key":""},{"id":"67","name":"Velocity Dedicated Support","descriptionHtml":"","callToAction":"Velocity Dedicated Support","introHtml":"<p>Request VFF issues, bugs (Post Release support)</p>","icon":10569,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[19],"key":""},{"id":"66","name":"Acquisition New Software / Add-On","descriptionHtml":"","callToAction":"Acquisition New Software / Add-On","introHtml":"<p>If you found a new system or add-on that you want to explore, let us know!</p>","icon":10473,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"61","name":"Chore","descriptionHtml":"","callToAction":"Chore","introHtml":"<p>Work that does not directly have any user or business benefit associated with it, but helps the engineering team to work more effectively</p>","icon":10578,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"51","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10551,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10555,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"50","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10548,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"68","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10544,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"47","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10549,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"48","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10540,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"49","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10556,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"Applications"}],"orderMapping":{"18":[60],"20":[60,47,48,49],"17":[60,48],"16":[60,59,47,48],"35":[107],"19":[60,59,70,67,107]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a9f6d96b-934c-32d3-9726-ea148bb260e4","appLinkName":"System Confluence","appLinkUrl":"https://jucy.atlassian.net/wiki","spaceKey":"JC","spaceName":"JUCEBARv2","spaceUrl":"https://jucy.atlassian.net/wiki/spaces/JC","isServer":false},"labels":[],"projectKey":"JD","serviceDeskId":3,"kbLinkDomainURLs":["https://support.technology.jucy.com","https://jucy.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YmQ0NzViNC1kYjljLTRhNWItOGE2MC02YTU1ZjMxOWMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjQ5OTI4ODUsIm5iZiI6MTc2NDk5MTY4NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.2lIY2PWwcAzCdtrzHeEcY302-Z3oI7r8caXA0nUVYQc","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"8bd475b4-db9c-4a5b-8a60-6a55f319c3c9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":59,"projectId":10026,"issueType":{"id":"10040","name":"[System] Service request"},"form":{"name":"Bug report","descriptionHtml":"","callToAction":"Bug report","intro":"<p>Internal web application (StarRV / JUCY), agent and CMS issues/concern lodge here!</p>","instructions":"","icon":10476,"iconUrl":"https://support.technology.jucy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred / Steps to Replicate","description":"Describe how did you stumbled upon the bug (Screenshot will be great)","descriptionHtml":"<p>Describe how did you stumbled upon the bug (Screenshot will be great)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10098","fieldConfigId":"10229","label":"Describe your expected output?","description":"(e.g On click of the submit button, I am expecting to see a success message)","descriptionHtml":"<p>(e.g On click of the submit button, I am expecting to see a success message)</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/59","calendarParams":{"firstDay":0,"date":"2025-12-06T16:28:05+1300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a9f6d96b-934c-32d3-9726-ea148bb260e4","appLinkName":"System Confluence","appLinkUrl":"https://jucy.atlassian.net/wiki","spaceKey":"JC","spaceName":"JUCEBARv2","spaceUrl":"https://jucy.atlassian.net/wiki/spaces/JC","isServer":false},"labels":[],"projectKey":"JD","serviceDeskId":3,"kbLinkDomainURLs":["https://support.technology.jucy.com","https://jucy.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YmQ0NzViNC1kYjljLTRhNWItOGE2MC02YTU1ZjMxOWMzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjQ5OTI4ODUsIm5iZiI6MTc2NDk5MTY4NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.2lIY2PWwcAzCdtrzHeEcY302-Z3oI7r8caXA0nUVYQc","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"8bd475b4-db9c-4a5b-8a60-6a55f319c3c9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jucy","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1ca8f2b670b653ae8ab293ea6b92732665999e8e_lout","baseUrl":"https://support.technology.jucy.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jucy.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8bd475b4-db9c-4a5b-8a60-6a55f319c3c9","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6af71237c4cd4865976bc3c7157936d5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://jucy.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}